Obtaining Warranty Performance: If Purchaser discovers a defect in the TimberTech Products during the Term, Purchaser must, within thirty (30) days determines that Purchaser’s claim is valid, TimberTech will, at its option, either replace the defective TimberTech Products or refund the portion of the purchase price paid by Purchaser for such defective TimberTech Products (not including the cost of its initial installation). Kind Regards, TimberTech Warranty Team Business Details Their warranties are quite similar including the restrictions that govern the warranties. Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building Products 894 Prairie Avenue … On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures … TimberTech makes it easy to find all the information you need to design, plan, and build your perfect deck. At the completion of your deck, we submit all necessary documentation for your manufacturer warranty. © 2018 AZEK Building Products. Moreover, if you decide to sell your home, TimberTech’s decking warranty will be fully transferable to the new owner. Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. At TimberTech, we know life's tender moments happen on our tough decks. Spark your creativity and start your personalized design plan. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty … On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures and receipts for the boards. Search for a contractor near you who can install TimberTech products. Don't have time to talk to someone? Exclusions from Warranty Coverage: TimberTech® does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper installation of the TimberTech® Products and/or failure to abide by TimberTech’s installation … Trex vs Timbertech – Durability Durability of the cap is a major concern since that’s the area exposed to the blazing sun, frigid winter temperatures, staining, and potential … Surface Flaking Class Action Settlement ... Warranty Claim; Product Safety; Natural Weathering; Class Action Settlements; More. Even the toughest decks can use a little T.L.C., so keep your deck looking dapper with our Care & Cleaning tips. Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of TimberTech TOPLoc ® … The TimberTech class action lawsuit states that the XLM decking fails in its intended purpose, and that TimberTech has failed to implement changes to their decking or warranty procedures to repair the defects, even though they received numerous customer complaints. Already registered? … The only difference between Timbertech and Trex is that Trex provides their customers a 25-year warranty for staining and fading whereas Timbertech offers their customers a 30-year warranty. Real inspiring. They denied the claim and said it was an installation problem. File a Claim. However, when it comes to their warranties, they state that a customer is responsible for cleaning their deck on a regular basis. All logos, trademarks, and registered trademarks are the property of CPG International LLC and/or their respective owners. What more could you want? If you have a material issue you will contact them first to start the warranty claim process. Our Edge and Edge+ boards feature a 25 year warranty including fade and stain cover. We also use third-party cookies that help us analyze and understand how you use this website. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty on stain … care and cleaning link. Create your profile and get the information you'll need to start using the free Deck Designer tool. It is mandatory to procure user consent prior to running these cookies on your website. After several guests had tripped and fallen due to the severe continued cupping and warping; Mr. Sawyer initiated a formal request for warranty service due to defective building materials on May the 15 th 2012. The only thing as enduring as our premium-performance decking? Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building … Make the best choice for your home. Privacy Policy  |  Legal Disclaimer  |  Sitemap. And we back that up with unprecedented warranties. These cookies will be stored in your browser only with your consent. Alternatively, Purchaser may notify Manufacturer of a warranty claim using Manufacturer’s online warranty claim form process available at www.TimberTech.com. We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech … TimberTech reserves the right to request additional information in connection with the warranty claim. PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days. In the occasion that an issue does … All Rights Reserved. We believe a deck should stand the test of time. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. Phone. Access your existing TimberTech warranty claim to get all your info right at your fingertips. Access a Claim. You also have the option to opt-out of these cookies. This category only includes cookies that ensures basic functionalities and security features of the website. Contact us through email and we'll respond within 48 hours. Malfunctions covered after the manufacturer's warranty. Want to call and talk person to person? Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech. We stand behind our enduring, durable products. It’s time to Go Against the Grain®. But opting out of some of these cookies may have an effect on your browsing experience. Better Deck.™ Superior Technology Sustainability Trusted by the Pros News & Events Our Company TimberTech Brand, Deck Building Resources Technical Resources Installation Help Care & Cleaning Drawings Warranty Information Warranty Support FAQs, Start Your Journey Find a Contractor Where to Buy Cost Calculator. applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the alleged defect, but no later than the end of the applicable warranty period, notify Manufacturer using TimberTech or AZEK’s online warranty claim form process available at Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. At TimberTech, we know life's tender moments happen on our tough decks. This includes cleaning off mold, dirt, and pollen. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. tional information. This warranty is in addition to the standard Lifetime Residential Warranty that applies to AZEK Decking. This site uses cookies to ensure you get the best experience. Our capped composite decking, EasyClean Reserve, features a 30 year warranty including fade and stain resistance. Warranty & Care. Reach us at 1-877-275-2935 Is the TimberTech Warranty transferable? We believe in beautiful homes — and that includes the planet. Timberland PRO® … Purchaser must provide proof of purchase, a description and photographs of the affected area of the … TimberTech Edge ... will not be liable to the customer for any breach of Warranty unless the customer gives Niagara written notice of any claim for breach of Warranty within 30 days of the defect becoming reasonably apparent. It is the decking using Manufacturer ’ s online Warranty Claims easy and hassle-free easy and hassle-free running... Requested that we send pictures and receipts for the website software, 3D outdoor living spaces Lifetime! 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